Refund policy

Return and Refund Policy

Last Updated: 28-05-2026

At VIBE WEAR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in original condition and packaging

  • Include proof of purchase or order confirmation

  • Be returned within 2 days of delivery

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customized or personalized products

  • Gift cards

  • Final sale or clearance items

  • Products damaged due to misuse, improper handling, or normal wear and tear

Because many of our products are made-to-order through print-on-demand fulfillment, slight variations in color or print placement may occur and are not considered defects.

3. Return Timeframe

Customers must request a return within 2 days of receiving the order.

Requests submitted after this period may not be eligible for return, exchange, or refund.

To initiate a return, please contact us at:
Email: creative12space11@gmail.com

4. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 1–2 days of delivery.

Please include:

  • Your order number

  • Clear photographs of the issue

  • Description of the problem

Once reviewed, we may offer:

  • Replacement product

  • Exchange

  • Partial or full refund

We are committed to resolving quality-related issues fairly and quickly.

5. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Refunds are typically processed within 12–24 hours

Please note that banks or payment providers may require additional time to reflect the refund in your account.

6. Exchange Options

We may offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect items received

  • Size-related issues (subject to availability)

Exchange requests are reviewed on a case-by-case basis.

To request an exchange, please contact:
creative12space11@gmail.com

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong product was received

  • The product has a manufacturing defect

Original shipping fees are generally non-refundable unless otherwise required by law.

We recommend using a trackable shipping method for returns.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at creative12space11@gmail.com

9. Cancellations

Orders may only be canceled before production or shipment begins.

Once an order has entered production or has been shipped, cancellation requests may not be possible.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

VIBE WEAR
Plot no. 297, Street no. 21A, Nalanda Nagar, Upperpally, Attapur, Hyderabad, Telangana, India
Email: creative12space11@gmail.com
Phone: 7807570324

Thank you for shopping with VIBE WEAR.